WiseCues, Inc Privacy Policy

Last updated: Sep 20, 2024

This Privacy Policy (this “Privacy Policy”) describes how WiseCues, Inc and its subsidiaries (WiseCues, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.wisecues.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, app user, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@wisecues.com or contact us at 2034 San Luis ave, MOUNTAIN VIEW, CA, 94043, United States.

1. How We Collect and Use Your Personal Information

Depending on the context in which you provide personal information, WiseCues may act either as a data controller ("controller") or a data processor ("processor") under this policy. Specifically, when personal information is submitted to or collected through our services on behalf of our clients (such as when users interact with our chatbot or search functionalities on a client's website), WiseCues functions as a processor. Our role as a data processor is explained in detail in Section 11. In this capacity, we process data strictly at the direction of our clients, who are responsible for determining how the data is used.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WiseCues may gather personal information you provide to us through the following methods:

• When you fill out forms on our website, such as creating an account, subscribing to a service, or submitting a comment.
• When you sign up for an account to access our services or add new users to an existing account.
• When you complete transactions on our website, such as purchasing services or fulfilling an order.
• When you conduct searches on our website.
• When you post messages in public sections of our website or send communications directly to other users or third parties.
• When you interact with our publicly available blogs.
• When you reach out to us outside of our website, for example, through email or social media platforms like Twitter.
• When you seek assistance from our customer support team.
• When you participate in surveys that we distribute for research or feedback purposes.
• When you submit content to be displayed in public areas of our website.
• When you share information with other users or third parties as a contribution on our website.
• When you register for or participate in our marketing events or activities.

2. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

Like many websites, we also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information We Collect Automatically

Like many websites, our platform automatically collects certain information as you browse and interact with our site. This data enables us to enhance and tailor our website, marketing efforts, and services, as well as to safeguard against fraud and misuse. Such information may be recorded and stored in log files.

The automatically collected data may include:

• Your Internet Protocol (IP) address
• Your Internet Service Provider (ISP)
• The type of browser you are using
• Pages you visit before arriving at or leaving our site
• Your operating system
• Date and time of your visit
• Your browsing activities and patterns

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:



• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

3. How We Use Your Personal Information

WiseCues uses the personal information you provide to us to deliver content on our Website, facilitate marketing activities, and offer our services effectively.

We may use this information in the following ways:

• To display our platform and its content to you.
• To enable your participation in interactive features on our platform.
• To improve your experience when using our platform, services, and during marketing activities.
• To manage your access to our services.
• To fulfill our contractual obligations and protect our rights arising from agreements between you and WiseCues, including for billing and payment processing.
• To send notifications about your account, such as updates, expiration, or renewal notices.
• To inform you of any changes to our platform or services.
• To provide you with the information or services that you request from us.
• To communicate with you for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
• To send you promotional communications and other updates about our products or services.
• To compile a list of current and potential users and subscribers for our products or services.
• To gather statistics and insights about how our platform, products, and services are used.
•  To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• To provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
• To comply with legal and regulatory requirements.
• For any other purpose that is described at the time of data collection.
• To carry out any specific task for which you engage our services.
• For any other purpose with your consent.

4. How Long We Keep You Personal Information

WiseCues may retain your personal data for a duration that aligns with the initial reason it was collected. For example, your personal information might be kept for as long as you maintain an account to access our Websites or Services, as outlined in our subscription agreements, and for a reasonable period thereafter. Additionally, we may hold onto your personal information for the time necessary for WiseCues to uphold our legitimate business interests, perform audits, fulfill our legal obligations, resolve disputes, and enforce our agreements.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, and customer support information
• Internet or other similar network activity, such as Usage Data

Categories of Recipients:

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as records of products or services purchased
• Internet or other similar network activity, such as Usage Data

Categories of Recipients

• Business and marketing partners
  

6. User Generated Content

The Services may enable you to post product reviews, guides, questions and answers, and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

7. Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

8. Children's Data

Our Websites and Services are not intended for children under 13 years old. No one under age‬ 13 years old may provide any personal information to or on the Websites and Services.‬

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We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

9. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.



• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

California Privacy Rights

Under California Civil Code Section § 1798.83, California residents using our Websites and Services have the option to prevent the sharing of their personal information with third parties for their direct marketing activities. To exercise this choice, you can log into the relevant Website or Service and reach out to us via the Support Center, or alternatively, you can email us at the contact address provided in the Contact Information section above.

Please note that even if California residents choose to opt-out of sharing their personal information, they may still receive certain offers directly from us in compliance with applicable laws

11. Our Role as a Data Processor for Client-Submitted Data

Our customers submit (or arrange for the submission of) data to our services for hosting, indexing, and other related processing purposes. We handle this data strictly in accordance with the agreements we have with our customers, such as the terms laid out in our Terms of Service. Further details about our privacy and security practices can be found in our security and compliance documentation.

Since our customers (or their online users) control the data being processed, our platform and services act as a conduit for that information. The personal information collected through our services is used only to fulfill the services requested by the customer.

Although we collect personal information related to customer personnel configuring the use of our services, we do not have a direct relationship with individuals whose data is processed or transmitted through our services by our customers or their users. Customers are responsible for complying with any applicable regulations that may require them to notify or obtain consent from individuals before transferring their data for processing.

We also collect personal data from individuals visiting our website and interacting with our services (“Visitors”) and from representatives of our customers, suppliers, and business partners (“Business Contacts”). This section applies specifically to data handled on behalf of our customers, while information related to Visitors and Business Contacts is governed by other parts of this Privacy Policy.

Our services collect personal data on behalf of our customers. As a processor of this data, our access to it is limited. If you are an individual whose personal information has been submitted to our services by a customer and you wish to limit its use or sharing, please contact the customer directly. If you have concerns about how your personal information is being handled within our services, you can report it through our acceptable use policy, and we will forward your request to the appropriate customer.

We are responsible for processing the personal information we receive and for any subsequent transfers to third-party service providers acting on our behalf. We may occasionally engage third-party providers, contractors, and sub-processors to help deliver our services. We ensure that these third parties are contractually bound to restrict their access, use, and disclosure of personal data.

We maintain robust administrative, physical, and technical safeguards to protect the data submitted to our services, including personal information. These security practices are outlined in our security and compliance documentation.

We retain personal data processed on behalf of our customers for as long as necessary to provide our services and fulfill our contractual obligations. After service delivery, we may retain certain data for a limited time to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce agreements.

12. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided above. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

13. International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

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